AI strategy & readiness
Identify valuable use cases, assess your processes and data, and define a focused roadmap with clear success measures.
AI implementation & strategy
HUMAN EXPERIENCE. INTELLIGENT SYSTEMS.AI that works
where you work.
Turn the promise of AI into practical progress. I help teams put ChatGPT, Claude, and intelligent workflows to work—with a clear plan and people at the center.
Explore your AI opportunity ↗
Led by Maria Ojeda-HelouTechnology leader · Consultant
TOOLS IN SERVICE OF YOUR BUSINESSChatGPTClaudeServiceNowWorkflow automation ↗
See the work take shape
A customer success workflow, reimagined.
01 / The starting point
Scattered information.
One clear opportunity.
Account notes, meeting summaries, and follow-ups live in different places. Start by defining what your team needs to see before its next customer conversation.
DEFINE THE INPUT
A better account briefing
Approved notes + customer context + your team’s priorities.
Illustrative animation · No live customer data or AI connection · Select any stage to explore
01 / Expertise
From “what if”
to working differently.
AI implementation should start with a business problem. Together, we connect the right tools, workflows, and team habits to solve it.
ChatGPT & Claude implementation
Design tailored assistants, reusable prompts, and connected workflows around how your team actually works.
Team enablement & adoption
Give people practical training, clear playbooks, and a process for reviewing AI output and improving over time.
A practical look at AI
Less busywork.
More room to think.
Explore a few ways an AI workflow could support your team.
ILLUSTRATIVE WORKFLOWHUMAN + AI
01Gather approved account notes
02AI drafts an account briefing
03CSM reviews and plans next steps
Example only. Scope, integrations, and data permissions are assessed for each engagement.
Business understanding.
Technical perspective.
My background spans ServiceNow, consulting, customer success, and AI strategy. I bring those perspectives together to help organizations connect technology decisions with the people and processes behind them.
EXPERIENCE
ServiceNow & enterprise consulting
Technical leadership, platform expertise, and customer success experience.
AI EDUCATION
MIT Professional Education
Applied Data Science: Leveraging AI for Effective Decision Making · 2025
CREDENTIALS
ServiceNow certifications
Certified Implementation Specialist — IT Service Management
Certified System Administrator
03 / How we work
A clear path.
A practical first step.
Start with one meaningful problem. Build confidence through a focused pilot, then expand what works.
Understand
Map your workflow, friction points, and desired business outcome.
Design
Choose the use case, tools, data boundaries, and measures of success.
Implement
Build a focused pilot, test with your team, and refine the experience.
Enable
Document the workflow, train your team, and review performance together.
04 / Good questions
Before we begin.
What does an AI implementation agency do?
Tech with M helps businesses identify practical AI use cases, design workflows, configure assistants, and train teams to use them. Each engagement connects technology choices to a defined business goal.
Should my team use ChatGPT or Claude?
We assess your tasks, data requirements, existing systems, and team needs before choosing a tool. A focused pilot helps you evaluate the fit in your own workflow.
Can we start with just one workflow?
Yes. A well-defined pilot is a practical place to start. We agree on the scope and success criteria before implementation, then use what we learn to decide what comes next.
How do you approach sensitive business data?
We establish data boundaries, access requirements, and human review steps during discovery. Tool configuration and integration decisions follow those requirements.
Do you provide training?
Team enablement can include workshops, workflow guides, reusable prompts, and review practices tailored to the agreed implementation.
Let’s build something useful
What could AI
take off your plate?
Tell me where your team spends too much time. We’ll start the conversation with a real business problem.
Connect with Maria on LinkedIn ↗